Terms & Conditions

RETURNS

If for any reason you want to send back something you've bought from us, you can make use of our simple returns service; simply return it in as new condition within 14 days of receipt, in accordance with your statutory rights.

Every delivery we send out includes an invoice which lists its contents. 

It's essential that you return this invoice or include a note with your returns parcel, as this information will help us to improve our quality control when we examine the returned goods, as well as ensure a swift refund. Return postage is the responsibility of the buyer. We strongly advise using a tracked service-Highstreet Outlet are not responsible for non receipt/lost returned parcels.If you don't have your Advice Note, simply write on a piece of paper the item number, your reason for returning and your name, address and order number and make sure you enclose it with the goods. 

If Highstreet Outlets Royal Mail Returns Portal is used to produce a label, a return fee of £3.95 & admin fee of £2.50 will be deducted from the refund 

In addition to our Returns policy, as a consumer you have a legal right to cancel a Contract with us for goods purchased online or by telephone under the Consumer Contracts Regulations 2013 ("CCR") during a specific time period. You have the right to cancel a Contract during the period that begins on the date of dispatch and ends 14 calendar days from the day after the day you receive the products. To exercise your statutory right of cancellation, you can contact us at [email protected], informing us of your decision to exercise your cancellation rights, and by providing us with your details including your name, address, contact number and email address.

Multibuy refund policy
3 for 2 offer
If a return is made within the the 3 for 2 offer the offer is no longer valid and the items revert to the full retail cost.

If you return a single item bought as part of a multi-buy discount offer (for example, 3 for2) the refund will be minus the full retail cost of the free item in the offer.

If you return 2 items purchased with the multi-buy offer (for example, 3 for2) the refund will be minus the discount given.

Buy 1 get 1 half price offer

If a single item is returned the lower priced item will be refunded.

Discounts and offers

Our offers cannot be combined, for example - by one get one half price, or 10% off. We advise you to choose the offer that enables the best discount on your purchase.

Our refunds policy is in addition to your statutory rights.

DEFECTIVE GOODS